Requirements & Market Scan
Translate your goals into a procurement-ready brief, realistic budget, provider criteria, and qualified Philippine BPO longlist.
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Discuss your requirements ↗Independent Philippine BPO Advisory
Find the right BPO.Make sure they deliver.
Auconi represents the outsourcing buyer. We identify the Philippine BPO best matched to your leadership, workforce, technical, procurement, operational, and budget requirements—then independently ensure the provider fulfills its Statement of Work.
23+Years of BPO operating leadership
Buyer-sideIndependent provider selection
End-to-endRequirements through SOW assurance
The Auconi difference
A sales presentation tells you what is possible. An operator knows what is probable.
The wrong provider can look convincing during procurement and still fail during hiring, transition, or delivery. Auconi brings the judgment of a seasoned BPO operator to the client’s side of the table—before the contract is signed and for as long as performance matters.
What we do
One accountable adviser across the BPO lifecycle.
We help you define, select, contract, transition, govern, and improve.
BPO Selection & RFP
Run sourcing, challenge sales claims, conduct due diligence, compare pricing, and recommend the provider that genuinely fits.
↗Transition Governance
Convert the SOW into an accountable plan for staffing, training, technology, readiness, acceptance, and go-live.
↗Independent SOW Assurance
Track every measurable duty, expose variance, demand corrective action, and give leadership an independent performance view.
↗Embedded Client-Side Leadership
Place seasoned BPO leaders alongside your team as outsourcing executive, program director, transition lead, or transformation adviser.
↗Philippine Business Advisory
Coordinate local legal, labor, benefits, payroll, HR, compliance, facilities, and specialist support.
↗Our selection framework
The right fit is more than a rate card.
We agree the score before proposals arrive, establish mandatory qualification gates, and test every provider against the requirements that determine real-world success.
Leadership
Experience, stability, authority, spans, and access to the people who will actually run your program.
Workforce
Talent supply, skill fit, hiring standards, compensation, training, scheduling, and retention.
Operations
Industry know-how, transition method, workforce planning, quality, governance, and continuity.
Procurement
Corporate standing, financial stability, references, insurance, capacity, and contractual acceptance.
Technology
Platforms, security, connectivity, redundancy, reporting, integrations, and support.
Commercials
Pricing, inclusions, assumptions, increases, commitments, productivity, and total cost of ownership.
Commercial discipline
We compare the total cost—not just headline seat price—including one-time fees, pass-throughs, annual increases, minimum commitments, productivity assumptions, volume bands, foreign exchange exposure, and service inclusions.
Independent SOW assurance
A signed SOW does not manage itself.
Auconi turns the SOW into a live management system: every duty has a definition, owner, data source, cadence, variance threshold, escalation path, and corrective action.
Live provider obligations● Independently monitored
01Staffing and productive-hour commitmentsTRACKED
02Service levels, quality, and productivityTRACKED
03Training, proficiency, and leadership coverageTRACKED
04Technology, reporting, security, and uptimeTRACKED
05Governance, escalation, and improvementTRACKED
06Service credits, remedies, and corrective actionsTRACKED
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Operator-led advisory
Built from the inside of BPO operations.
Auconi is led by Roberto Paolo Z. de Guzman, a Philippine BPO executive with more than 23 years across country and site leadership, operations, client governance, workforce, quality, training, transitions, financial performance, and transformation.
That experience spans healthcare, retail, financial services, telecommunications, technology, logistics, travel, e-commerce, and customer experience.
How engagement works
From requirement to accountability.
- 01
Define
Scope, skills, SLAs, technology, risk, and budget.
- 02
Source
Map and qualify Philippine providers that can fit.
- 03
Select
Score capability, people, price, references, and risk.
- 04
Transition
Govern implementation against acceptance criteria.
- 05
Assure
Monitor the SOW, escalate misses, and drive improvement.
Start with your requirements
Before you choose a BPO, put an operator on your side.
Tell us what you want to offshore, the outcomes you need, and the budget you need to protect.
hello@auconi.com ↗